YOUR CROSSBAR ACCOUNT

The following information will help you manage your Crossbar account, from creating your account, adding & registering your player(s), using your Family Calendar, updating your payment information and more.

Creating Your Crossbar Account

Note - this is your information as the player's parent/guardian - not your player's information. You must establish your account before adding or registering your player(s).

• Start by clicking the Sign Up link at the top left of the site, above our logo.
• Enter your email address and the password you would like to use for your account.
• You'll be sent a verification email with a link to activate your account - click that link to verify your account.
• After verifying your account, you will be able to complete your account set up by entering your name and phone number.

Add your Player(s)

Once your account is set up, you'll be able to add your player(s).

When setting up your player's profile, it is important to use the same name, address, and date of birth for your player on both their USA Hockey registration and their Crossbar profile. All this information is cross-checked when rostering players.

• Log into Crossbar, select the Participant tab, then Add Participant.
• Complete your Player's profile.

The Crossbar Account Menu offers several options for managing your account. These are the menu options you'll see on your Dashboard:

• Participants: Allows you to add participants (players) that will be associated with your account, as well as edit details for those participants.
• Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.
• Volunteer: Here you can sign up for volunteer events/opportunities.
• Billing: The billing section of your account allows you to view your balances/payments and update your payment methods on file.
• Settings: Here you can update your account name, phone number, email address and password.
• Notifications: Set email notifications for games and practices. Ensure you have these selected to receive all communications from PPCH.

Adding a new user account (such as an additional parent or guardian) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

1. Log in to the organization's website using the same email address. This must be done on the organization website, not the mobile Crossbar app.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
7. Accounts associated with the player can check to see who has been added by following steps 1 thru 4 at any time.

Need to add more than one? Refresh the page and you can add another.

To sync your calendar to your personal device from the Pikes Peak Catamounts Hockey website, login to your Crossbar account, then navigate to the Family Calendar at the top left of the site.

From there, you'll see the full calendar of events for all of your teams or players, with the option at the top right of the screen to download a Calendar Feed.

Selecting the Calendar Feed will bring you to a menu, where you can follow specific instructions for ensuring you download the Family Calendar to your preferred calendar (Google Calendar, Apple Calendar, or Microsoft Outlook).

Still have questions? Visit the FAQ section on the Crossbar website.

These steps will walk you through how to updated your payment information on file! In order to complete these, you must have future scheduled payments on your account.

1. Log into the organization's website.
2. Go to Account in the top-left of the page on desktop or in the navigation dropdown on mobile.
3. Click on the player whose payment information needs updated.
4. Scroll down to the 'Registration History' section and click on 'View Details' on the registration that needs updated.
5. In the payment method column, click the Edit link. (If there is no edit link, it is likely because the payment has already been charged or cancelled.)
6. Enter your updated card information, select the payments you want to update and save the form.